Privacy Policy
Holiday People Limited ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.holidaypeoplelimited.com or engage our services.
1. Information We Collect
We may collect the following types of personal information:
- Identity & Contact Information — full name, email address, phone number, nationality, and passport details where required for travel bookings.
- Booking & Travel Information — travel dates, destination preferences, accommodation choices, dietary requirements, and special requests.
- Payment Information — billing details processed securely through our payment partners. We do not store full card details.
- Communications — messages, enquiry forms, and correspondence you send us.
- Usage Data — browser type, IP address, pages visited, and time spent on our website, collected via cookies and analytics tools.
2. How We Use Your Information
We use your personal information to:
- Process and manage your travel bookings and itineraries
- Communicate with you about your enquiries and reservations
- Process payments and issue receipts or invoices
- Comply with visa, immigration, and airline requirements on your behalf
- Send you relevant travel updates, promotional offers, and newsletters (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations under applicable Ugandan law
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Travel Partners & Suppliers — airlines, hotels, tour operators, and visa agencies as necessary to fulfil your booking.
- Payment Processors — secure third-party payment platforms to handle transactions.
- Government Authorities — where required by law, regulation, or immigration requirements.
- Service Providers — trusted third parties who assist in operating our website and services, subject to confidentiality obligations.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records may be kept for up to seven (7) years for accounting and regulatory purposes.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the relevant data protection authority in Uganda
To exercise any of these rights, please contact us at holidaypeopleltd@gmail.com.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us:
Holiday People Limited
Hillside Plaza Hotel, Ntinda II Road, Kampala, Uganda